Go Cloud Native Confidently with AppsCode

At AppsCode, we focus on helping you achieve the outcomes you need to make your business successful. Our Support plans are designed to give you the right mix of tools and access to expertise so that you can be successful with AppsCode products while optimizing performance, managing risk, and keeping costs under control.


Our support plans are product specific and you will need a separate support subscription for each product.

Voyager Support Plans

Our support plans are designed to meet your need, risk tolerance and budget constraints


  • Recommended for





  • Response Times



  • Support Coverage
  • Emergency patches
  • Unlimited Incidents
  • Contacts for
    Ticketing
  • Community Support
  • Remote Hands
    (Debug via Zoom)

  • Production Runbook
  • Dedicated Private
    chat (via Slack)
  • Phone support
  • Architectural
    Guidance

  • Professional Services

Community

Free
  • Recommended if you are
    experimenting or testing





  • Best effort



  • N/A
  • X
  • X
  • X
  • Included
    (Public Slack & GitHub issues)
  • Yes
    (charged at $200/hr)

  • X
  • X
  • X
  • X


  • Additional fees
Save 33%

Standard

  • Recommended if you want
    guaranteed support by the
    developer

  • General guidance:
    < 48 business hours

    System impaired:
    < 24 business hours


  • Business hours
    M-F: 9-5 pm
  • Yes
    (at most bi-weekly)
  • Yes
  • 2
  • Included
    (Public Slack & GitHub issues)
  • Yes
    (first 1 hr/month FREE,
    addt’l charged at $200/hr)
  • Yes
  • Yes
  • X
  • General


  • Additional fees
Save 20%
BEST VALUE!

Gold

  • Recommended if you have
    production workloads.

  • General guidance:
    < 48 business hours

    System impaired:
    < 24 business hours

    Production system impaired:
    < 4 hours
  • 24x5x365
  • Yes
    (at most bi-weekly)
  • Yes
  • 5
  • Included
    (Public Slack & GitHub issues)
  • Yes
    (first 2 hrs/month FREE,
    addt’l charged at $200/hr)
  • Yes
  • Yes
  • X
  • Contextual to your
    use-cases

  • Additional fees
  • Recommended if you have
    business and/or mission
    critical workloads.
  • General guidance:
    < 48 business hours

    System impaired:
    < 24 business hours

    Production system impaired:
    < 2 hours
  • 24x7x365
  • Yes
    (as required)
  • Yes
  • 10
  • Included
    (Public Slack & GitHub issues)
  • Included
    (as negotiated)

  • Yes
  • Yes
  • Yes
  • Consultative review and
    guidance based on your
    applications
  • Additional fees
  • * Every support comes with license for 1 production Kubernetes cluster and unlimited non-production clusters. If you serve user traffic from a Kubernetes cluster or run workloads that are used to support your users, it qualifies as a production cluster. For each additional production Kubernetes cluster, add 50% of the base package price. There are no limits on how many nodes you can have per Kubernetes cluster.

Payment Methods

Our payment processing is powerd by Stripe. You credit card data never touches our servers. For more information, please visit stripe.com.

Frequently Asked Questions

Can I upgrade or downgrade anytime?

Monthly plans are subject to a 30 day minimum term. Monthly plans can be upgraded anytime. Annual plans can be downgraded at the end of the term.

Is my data safe?

Our payment processing is powerd by Stripe. You credit card data never touches our servers. For more information, please visit stripe.com.

Do you have any cancellation fee?

There is no cancellation fee. But plans are subject to minimum duration as stated above.

What types of payment do you accept?

We accept all popular credit/debit cards such as Visa, Mastercard, American Express, Discover, etc. We also accept ACH debit/credit.

Ready to Get Started?

Install Voyager in your Kubernetes cluster